FAQ
Frequently Asked Questions
FAQ
Frequently Asked Questions
Medical Letters, Certificates and GP Referals
How do I get a same day medical letter, certificate or referral?
After purchase of your medical letter online we will provide you with your unique certificate booking reference number which will allow you to upload your medical evidence. There is no need to a have a telemendicine consultation to receive a medical letter. We have revolutionsed same day doctor letters.
Once you have uploaded your medical evidence, our team of Doctors will review the evidence, 7 days a week and then send across your Medical Certificate by email and sms.
Our Doctors may call you directly if they have any additional questions.
What medical evidence do I require?
We will require you to:
✓ Upload Photo / Image of your Passport to confirm your identity
✓ Complete a medical questionnaire
✓ Upload a short video (on your mobile) confirming your symptoms and rreason for a medical letter
QR codes on letters
Our Medical Letters and certificates have QR codes that can be scanned to verify the documents authenticity at any time.
When the QR code is scanned – it loads your personal results portal to review your letter online and confirm all of your personal details.
Do you provide refunds?
We only provide full refunds if we are unable to provide a Medical Letter.
After our Doctors have provided a Medical Letter we are unable to process a refund.
When will I receive my letter?
Our medical team will review your medical evidence and questionnaire and provide you with your Medical Letter, Certificate or GP Referral on the same day that evidence has been uploaded between 9am-9pm GMT (7 days a week).
Who signs the Medical Letters?
One of our UK Doctors at ZoomDoc Health will sign your Medical Letter.
We are a UK regulated healthcare service and the certificates can be used internationally.
All of our Doctors are registered with the UK General Medical Council.
Health Tests
What will happen after I purchase a health test?
After purchase of a health test from ZoomDoc, it will be immediately dispatched to your home or office. After it arrives, you must activate the test with the details of the patient that is undertaking the test. There are full instructions on how to activate your test on each test kit box.
What will happen if I do not activate my test kit properly?
Unfortunately if your test is not correctly activated we will be unable to contact you with your results. If you feel that you haven’t correctly activated your test kit you must contact us as soon as possible.
I’ve activated and taken my test, now what?
Please ensure your test is packed as per the instructions within your health test. You should then send your test to the lab as soon as possible by either using the attached pre-paid tracked24 label to post it or, for much faster results you may wish to courier it to the lab in Central London.
What is my unique code?
The unique test kit code is listed on your test kit box and should be used at the time of activation.
When will I receive my results?
We aim to have your results to you via email within 24-48 hours of the lab receiving your health test.